Delivery
All UK orders below 10Kg will normally be despatched on a 48 hour parcel service, unless you have selected a 24hr tracked service at checkout.
UK shipping is free for orders over £30 net.
The shipping cost of orders to non-UK destinations will vary, depending on the amount of tea purchased (since shipping rates vary by weight) and the destination.
In most cases, shipping rates are calculated during the checkout process once the shipping address has been confirmed.
As a result of continued customs difficulties experienced by our couriers, we are unable to ship to the following countries at this time:
Spain, The Netherlands, Belgium, Luxembourg, Denmark, Poland, Finland, Sweden, Norway.
If the shipping status of these countries changes, we will notify you by email, provided you are subscribed to our email list.
United States and other international destinations
You will be charged a standard delivery charge of GBP 50 in advance of despatch. Once the final confirmed delivery cost has been accepted by you, we will refund the balance of any amounts overpaid.
Should the confirmed delivery cost be in excess of GBP 50, you will be advised as such and can either cancel your order or proceed by paying the additional shipping cost. You can do so through our website here.
Despatch of Orders
Deliveries are despatched Monday to Friday, working days only, so any order made at weekends or on a bank holiday will be processed on the next business day.
Please allow 5 working days for your delivery, if in the UK. If your shipping address is outside the UK, please allow 10 days.
In all cases, we aim to have all orders despatched within 48 hours, stock permitting, on the condition that your payment has cleared. If an item is temporarily out of stock, we will notify you of the delay and despatch your order as soon as it arrives.
The T-Points rewards program is an easy way for you to get ongoing discounts on your favourite teas and infusions, just by continuing to order.
What are T-Points?
You earn T-Points for various activities you carry out on our site, such as creating a shop account, making a purchase, sharing Teas Direct with your friends, etc.
For example, every time you make a purchase* on teasdirect.shop, you'll be awarded 5 points for every £1 you spend. When you've acquired enough points, you'll be able to convert your T-Points into a discount that you can apply against your next purchase.
How it works
Join our loyalty program for exclusive rewards
Sign up
Create an account on our store
Earn T-points
Earn T-points with each purchase you make
Get rewards
Redeem your T-points for discounts
Ways to earn
You earn T-Points for various actions you carry out on our site
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Create an account100 T-Points
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Celebrate birthday200 T-Points
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Place an orderEarn 5 T-Points for every spent
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Share on Facebook200 T-Points
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Share on X200 T-Points
Ways to redeem
Redeem your T-points for these discounts, subject to minimum net order value
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10% Discount500 T-Points
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£10 Discount900 T-Points
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£5 Discount500 T-Points
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£3 Discount300 T-Points
Refer a Friend
More Info
Minimum purchase requirement
For rewards to be applied against your order successfully, your order must have a minimum net value (i.e. before shipping but after discounts) of £35, excepting the £10 off discount which requires a minimum purchase of £50 net order value.
These values are subject to change and you will receive confirmation of the minimum value in the email notifying you of your rewards discount code.
How do I turn points into rewards?
When you've logged in to your account, click the 'Rewards' button. You'll then see a panel showing what rewards you can claim, given your points balance.
The rewards which will be available to you will have a button next to them, titled 'Redeem'. Click the button next to the Reward you want and confirm your request. Your discount code will be applied at the checkout and will also be emailed to you.
Please note that you can only redeem one discount code against an order.
How do I join?
You'll be enrolled automatically when you open a shop account. Please note that placing an order does not open a new shop account for you automatically. You will need to register. Points can only be awarded to customers with active shop accounts.
Still got questions?
You can get help here.