Availability & Delivery

COVID-19

Please note that following COVID-19 announcements by the Scottish and UK Governments, we continue to operate a reduced level of service until the virus pandemic subsides. As a result, orders may take 2-3 days longer than normal to get to you, but they will get to you!

General

All orders are shipped using tracked delivery methods to ensure that both you and we can confirm that you have received your order, or investigate further if non-delivery has occurred (unlikely, but... ).

The cost of delivery will depend on the amount of tea purchased (since shipping rates vary by weight) and the destination. All UK orders below 10Kg will normally be despatched by Royal Mail 48 hour Tracked delivery. UK shipping is free for net orders below £15.

The shipping cost of all other orders to non-UK destinations will vary. All other order shipping rates are calculated during the checkout process once the shipping address has been confirmed.

We aim to have all orders despatched within 48 hours, stock permitting, on the condition that your payment has cleared. If an item is temporarily out of stock, we will notify you of the delay and despatch your order as soon as it arrives. 

Deliveries are despatched Monday to Friday, working days only. Please allow 5 working days for your delivery, if in the UK. If your shipping address is outside the UK, please allow 10 days. In all cases we will endeavour to get your order to you as soon as possible.

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